Return Policy
We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO item(s) that were charged at $0.00 will not be refunded. Qualifying item Refund/Exchange requests will be processed referencing the dollar value originally charged.
Return Options
Choose from 3 different options to return merchandise purchased from
Option 1
Smart Label:
  • Complete the Return/Exchange Section on the pacing slip from your order.
  • Enclose the return / exchange section in your return package.
  • Remove or cover any previous labels, barcodes or tape on the exterior of the package being used.
  • Bring your package to any authorized U.S. Postal Service facility (at home, work, or a Post Office).
  • You pay nothing upfront. $5.95 will be deducted from your refund / exchange.
    Don't have a return label? Don't worry, just click Create a Return Label and follow the same easy steps! Make sure to write down the return number for future tracking. If you have more than one package, you will need to create and pay for an additional label. Each label is unique and can only be used once.
    Track your return package: Just click on Track a Smart Return Label to track your return/exchange package. Please have the return number ready. The return number is located on the front of the packing slip included with your order. If you created a return label, please enter the complete tracking number provided. If you've already attempted to track your package and continue to have questions or concerns regarding your shipment, please contact us.
    Option 2: Return to a PacSun Store. Bring the return item along with the packing slip and credit card used for payment to any PacSun store. Amazon and PayPal orders may not be returned to a PacSun store.
    Option 3: Return on your own. Ship return item(s) to the address listed below. Upon receipt we will process your return. Shipping fees are non- refundable. We recommend insuring your package.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    Amazon & Paypal purchases cannot be returned to your local PacSun store. Mail your items to the address below.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    From the day you shipped your return package to us, please allow 10-14 business days to process your return. Your refund will be processed via the Payment Method on your original order.
    There are two ways to exchange merchandise purchased from
    Phone: Call 1-877-372-2786 and place an order for the item you need to exchange the original for. We will then refund your account when we receive the original item.
    Mail: Please review the return options above to learn how to ship items you would like to exchange. For exchanges, your credit card statement will reflect a credit for the returned item(s) and a charge for the new item(s). If your item is out of stock we will refund the returned item(s).
    Body Jewelry & Swimwear
    PacSun will not accept body jewelry returns or exchanges. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you.
    PacSun will only accept swimwear returns/exchanges that has not been worn and with the original tags attached.