Purchases made 11/1 - 12/14 are eligible to return through 1/15. Purchases made outside of these dates will follow the standard return policy.
For online orders, please click here. Simply fill in the required information and follow the instructions on the screen. If you receive an ORDER NOT FOUND message after entering your order details, please contact Customer Service. For our complete return policies, including restrictions, return eligibility, and fees, please click here.
Once your return has been processed, an email notification will be sent confirming the items returned and dollar amount you’ll be refunded.
To check the status of a domestic order, click here. For international orders, click here.
We will be sending you an e-mail with tracking information once your order has been shipped. Thank you for your patience and understanding. To check the status of a domestic order, click here. For international orders, click here.
Since our team begins processing your order right away, once placed, your order cannot be cancelled, and changes cannot be made. If you'd like to cancel your pre-order, please contact Customer Service.
Multiple item orders may ship from more than one location, so it's possible your items may be shipped and delivered at different times. You will be billed separately for each shipment, but we will not exceed the original authorized amount. Regardless of the number of shipments, a single order is charged only one shipping fee.
At this time, Pacsun is not offering online exchanges. Please place a new order, and we’ll be happy to refund any standard shipping cost or promotional discounts from your original order.
We’ve refined our program from 5 levels to 3 levels so you can make the most out of our benefits. Plus, a new exclusive invite only level for our most dedicated members. There are new perks each time you level up, such as free shipping vouchers, birthday & annual rewards, double points vouchers, & more!
Your level is now based on the amount you spend in a calendar year, and level status will be reevaluated each December 31. Members have one calendar year to earn qualifying points, based on annual spend, that count towards their current level status. "Calendar Year" is defined as the one-year period beginning on January 1 and ending on December 31. Level status is good for the Calendar Year in which you qualify and the following calendar year. To maintain level status, you must requalify every Calendar Year. When a Member returns a purchase, the Member’s Level will be adjusted accordingly, as discussed below. See Pacsun Rewards page for level requirements.
Your updated level is based on the amount you've spent in a calendar year. However, previous Meta level members will be granted their free shipping benefit till the end of the year December 31, 2025.
Any rewards that expired during the Pacsun Rewards maintenance period beginning August 5, 2025, have been granted an additional 30 days on their initial expiration date. All points earned from purchases made during this time have been reconciled and applied retroactively. Please contact our customer service team if you do not see points from this period reflected in your account.
Pacsun Rewards is a free program that allows you to earn points by shopping and completing activities that you already do. For every 125 points earned, Members will receive a Reward valid for $5 off a future in-store or online Pacsun purchase. Plus, you’ll receive a $5 Welcome Reward just for signing up.
You can sign up here, through the Pacsun mobile app, or in-store.
We will use your email address to notify you about your points, Rewards, and personalized offers. You may opt out of marketing emails by clicking the Unsubscribe button at the bottom of emails.
Your Welcome Reward will be available in your account 24 hours after joining.
You can register your online account and complete your profile information here. Select the Sign Up button. The name and email you use to set up your online account should match what you provided during enrollment in-store.
You can update your profile information by logging into your Pacsun Rewards account on pacsun.com or through the Pacsun mobile app by clicking on Personal Info.
Contact Pacsun Customer Service. To chat with an agent, click Chat With Us on most pages of our website. To email us, click here. To call us, dial 877-372-2786. Business hours are Monday through Friday from 9AM to 5PM PT. Be sure to have your Pacsun Rewards account information ready.
Member, Plus, Premiere, & All Access levels earn 1 point for every $1 spent. You will earn points for every $1 spent on Pacsun merchandise, after any discounts have been applied. Shipping, gift wrap, gift card purchases, and tax do not qualify for points. For in-store purchases, provide the phone number or email address associated with your Pacsun Rewards account at checkout and the points for your purchase will be automatically added to your account. You can also log into the Pacsun mobile app and present your Pacsun Rewards virtual card to the cashier to scan.
Yes, contact Pacsun Customer Service. To chat with an agent, click Chat With Us on most pages of our website. To email us, click here. To call us, dial 877-372-2786. Business hours are Monday through Friday from 9AM to 5PM PT. Be sure to have your Pacsun Rewards account information and receipt ready.
Simply log in to your Pacsun Rewards account on Pacsun.com or the Pacsun mobile app. Your rewards dashboard will show you your points balance, rewards balance and account activity.
Points may take up to 24 hours to appear in your account. If after 24 hours your points still do not show in your account, contact Pacsun Customer Service. To chat with an agent, click Chat With Us on most pages of our website. To email us, click here. To call us, dial 877-372-2786. Business hours are Monday through Friday from 9AM to 5PM PT.
Tiers are based on the amount you’ve spent (excluding shipping, gift wrap, gift card purchases) in a calendar year. You’ll automatically be leveled up based on your spend amount. A level upgrade remains valid until December 31 of the following year and will be reevaluated annually to ensure the requirements are met. For more information on each tier & the spending threshold for each tier visit https://www.pacsun.com/pacsun-rewards.html.
Points will expire 365 days from the last account activity (earning and/or redeeming points). If you make at least one purchase every 365 days, your points will not expire.
No, points and Rewards are non-transferrable.
Yes, points will be deducted from your account upon the receipt of your return.
No, points cannot be earned when you buy a gift card. Points can, however, be earned when the gift card is redeemed.
Once you reach 125 points, the $5 Reward will be automatically loaded to your account within 24 hours, and your point balance will return to zero.
Yes, double points may only be earned on the first transaction made during your birthday month. Double points may be earned on Pacsun merchandise, after any discounts have been applied. Shipping, gift wrap, gift card purchases, and tax do not qualify for double points.
Plus members receive 2 double points vouchers per year, while Premiere members receive 4. Each voucher can be applied to one purchase and cannot be combined. Redeem your voucher online or in-store to earn double points on your purchase.
You can check your Reward and point balances by logging into your account. Additionally, we will send you an email to let you know you have a Reward available. Members who have opted out of email communications from us may not receive these notifications.
Yes, Rewards converted from points expire 45 days after issuance. Other Rewards issued may have a different expiration timeframe (Birthday & Annual Rewards).
Yes, when checking out online or in-store, Rewards may only be redeemed on any merchandise purchase equal to or greater than $9.99 before tax.
Rewards cannot be split amongst transactions, and there is no cash back. Rewards may not be used on tax, shipping, gift cards, or on past purchases. They also may not be redeemed for cash.
Yes, a maximum of $50 in Rewards can be redeemed within a 30-day period.
Rewards are one-time use and will not be refunded in the event of a return.
You can use your $30 free tee credit & pay the difference. Exclusions apply.
Any graphic tee purchased will count as a punch on the Pacsun Free Graphic Tee Punch Card. 4 graphic tees purchased will earn you your free tee.
Log in to your Pacsun Rewards account on Pacsun.com or the mobile app. Your My Account dashboard will show your punch card progress.
Customers cannot check out with a $0.00 cart. Please add another item or purchase a graphic tee with a subtotal of greater than $30.
Purchases made 11/1 - 12/14 are eligible to return through 1/15. Purchases made outside of these dates will follow the standard return policy. Returns can be made for up to 30 days after the ship date of your package.
We now offer three convenient ways to make a return (see below for restrictions): 1. Return for free in any of our Pacsun store locations. To find a store near you, please click our Store Locator. 2. Return at any approved Happy Returns bar location for $4.95. See below for next steps and restrictions. 3. Return by mail for $10.00. See below for next steps and restrictions.
Click here, fill in the information, and click Start Return. Please note for returns made after 30 days, the refund will be issued to an e-gift card, redeemable online and in-store. See below for restrictions.
▪️ Fear of God Essentials purchased after 12/19/25, are eligible for in-store exchange or store credit only. These items cannot be returned online. ▪️ Items must be returned in their original condition, tags attached, and unworn. Footwear must be returned with their original shoebox. ▪️ Footwear can only be returned in-store or by mail. This supersedes all other Pacsun return policies. ▪️ No exchanges. Our fashion changes too quickly to keep enough stock. ▪️ PS Reserve, Alliance Entertainment, gift bags and items marked as Final Sale cannot be returned or exchanged. This supersedes all other Pacsun return policies. ▪️ Earrings, masks and women's underwear cannot be returned. ▪️ Swimwear can only be returned unworn with original tags intact and sanitary panel in place. Swimwear cannot be returned in-store. ▪️ You pay no return fees up front, but we will deduct $4.95 or $10.00 from your refund depending on the return method selected and issue your refund after receipt of the product by Pacsun. ▪️ Online orders shipped to Puerto Rico or military APO/FPO addresses can only be returned in-store.
Returns accompanied by an original receipt within 30 days of purchase will be refunded based on the original form of payment. Merchandise credit will be issued for: ▪️ Returns made 30 days after the ship date We do not accept returns or exchanges without an invoice order confirmation. If you no longer have your receipt, please contact Customer Service for assistance.
▪️ ️PS Reserve, Alliance Entertainment, gift bags and items marked as Final Sale cannot be returned or exchanged. This supersedes all other Pacsun return policies. ▪️ Earrings, masks and women's underwear cannot be returned. ▪️ Swimwear cannot be returned in-store. ▪️ You can return Cash App and Venmo in-store, but the refund will be in the form of store credit only. To be refunded back to your Cash App or Venmo account, please follow the instructions above.
Use this page only if you are trying to return an online order by mail, but you got an ORDER NOT FOUND error message. Otherwise, please go back to Return an Online Order. If your order cannot be found, please contact Customer Service.
You can return online orders either via mail or to a Pacsun store. Cash App and Venmo purchases can be returned in-store, but for store credit only. For a refund to your Cash App or Venmo account, please return by mail. You can return in-store purchases to any Pacsun store within 30 days. You cannot return in-store purchases via mail. Swimwear purchased online cannot be returned in-store.
Returns accompanied by an original receipt within 30 days of purchase will be refunded based on the original form of payment. Merchandise credit will be issued for: * Returns made after 30 days from the date of purchase. * Returns of purchases made with a gift card or being returned with a gift receipt. We do not accept returns or exchanges without a receipt, invoice, or order confirmation. If you no longer have your receipt, but your order was associated with your Pacsun Rewards account, we may be able to look up your original purchase details at the store.
If an item available in-store has a lower price on Pacsun.com, the online price will be matched in-store. The item must be identical in style and color and currently available on Pacsun.com; "similar" items are not eligible for price matching. Online-exclusive offers and coupons cannot be applied in-store, and price matching is not available for any sites other than Pacsun.com, including third-party platforms like TikTok Shop. A one-time price adjustment is available within 10 days of purchase with the original receipt if the item goes on sale.
Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account. If your refund has not posted after 7 days, we can provide you with a reference number to give to your payment processor to expedite your refund. Please contact Customer Service and provide the information below so we can research your refund: * Return date (month/date/year) * Store # * Trans # * Total refund amount * Last four digits of credit or debit card used for return
If you returned your online order using the prepaid shipping label provided by Pacsun, please refer to the PDF copy emailed to you the day your return was created. The return tracking # is available on the return label and can be tracked on FedEx.com. Please allow up to 20 business days for your return to be processed. We will send you an automated email when your refund has been issued. All refunds are conditional on receipt of the product by Pacsun and posted to the original method of payment, see below for exceptions. Please allow your bank an additional 3 to 5 business days for them to post the funds to your account. Returns initiated 30 days after the ship date will be refunded in the form of store-credit. No Exchanges. All returns are for refund.
For orders placed on Amazon, Facebook, Instagram, and TikTok, returns can only be initiated on their storefronts. These purchases cannot be returned in Pacsun stores. Please refer to their return policies for more information.
For purchases made on the Door Dash app, returns are only accepted in-store. Please bring a copy of your receipt. We will refund to the original method of payment used by the Door Dasher. Please follow up with Door Dash directly for the refund back to payment associated to your Door Dash account. For additional questions, please go through Customer Support on the Door Dash app.
Pre-orders will be fulfilled as inventory becomes available.
Please note we ship Monday - Friday, excluding holidays.
Standard - $7 Available to domestic U.S., Alaska, Hawaii and Puerto Rico. Domestic U.S. delivers in 7 business days or less. Alaska, Hawaii and Puerto Rico delivers in 10-12 business days.
Standard - $10 Orders shipping to APO/FPO addresses deliver in 14-16 business days.
Express - $13 Available to domestic U.S. Delivers in 3 business days or less. Must order by 9AM Pacific to deliver in 3 business days or less.
Overnight - $20 Available to domestic U.S. Delivers in 1 business day or less. Must order by 9AM Pacific for same day shipping.
The government requires Pacsun to collect fees and other taxes for certain products. By law, we’re required to collect this fee on the sale of any taxable goods delivered within Colorado/Minnesota. This fee goes directly to the state. The Retail Delivery Fee is non-refundable.
For international orders, please see here. For a list of countries we ship to, please see here.
Please see below for a list of countries we currently ship to. Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland (Republic of), Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Barthelemy, St Martin, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (U.S.), Wallis and Futuna Islands, Zambia, and Zimbabwe.
What is Pacsun doing to make Buy Online, Pick Up In Store safe during COVID-19? Our associates are wearing masks and are washing their hands before and after every pick-up exchange with customers, as well as frequently throughout the day. Flexible options for contactless pick-up are also available across all stores. Please contact your selected Pacsun store prior to picking up your order for more details.
When will my order be available? Your order will be available as soon as 2 hours after your order is placed. Please note that orders placed within 2 hours of the store closing may not be available until the next day.
Will I be notified when my order is ready? Yes, we will notify you using the e-mail address associated with your order.
Am I able to select my pick-up location? Yes, you may select your pick-up location on the page of the product you’d like to pick up in store. Please note that you cannot update this once your order has been placed.
What do I need to bring with me when I pick up my order? Please bring a valid ID and your confirmation e-mail (either printed out or displayed on your mobile device) and present it to an in-store associate.
Do I need to pay upon arrival? No, once your order is picked up and marked complete, the method of payment associated with your account will be charged automatically.
How late can I pick up my order? Pacsun store hours vary. Prior to pick up, please contact your pick location for store hours. For contact info, please click here.
How many days do I have to pick up my order? You have 7 days to pick up your order at your selected Pacsun store. If you exceed the 7 days, an in-store associate will cancel your order and place your item(s) back into the store’s inventory.
Can someone else pick up my order? Yes, you may select an Alternate Pick-Up Recipient at checkout only. Any designated Alternate Pick-Up Recipient will need to bring a valid ID in order to pick up the order. Please note that you cannot update this once your order has been placed.
Am I able to cancel my pick-up order? Yes, simply call the selected Pacsun store to cancel your pick-up order. Please be sure to provide the billing name, the billing e-mail address, and the order number. Additionally, if you do not pick up your order in 7 days, an in-store associate will cancel your order and place your item(s) back into the store’s inventory.
Am I able to place orders for Pacsun.com items and Buy Online, Pick Up In Store items in the same transaction? Are these types of orders eligible for the current free shipping promotion? Yes, to simplify your shopping experience, you may place your order in a single transaction. Shipping is free for Buy Online, Pick Up In Store orders.
How do I return my pick-up items? You can return your item(s) in store or online. In store returns will not be eligible until 24 hours after your order is picked up. Please visit Return an Online Order for more complete details on how to return your order.
If I cannot find an item I want at my local Pacsun store, what do I do? Since inventory is always changing, we recommend ordering your item online as you see it available.
If you’re unable to find the size or color you’re looking for on our site, we have sold out of our online inventory. Unfortunately, except for denim, we do not restock online inventory; however, the items you're looking for may be at a Pacsun store near you.
Are you trying to log in to your Pacsun online account but forgot your password? Simply follow these easy steps: 1. Go to My Account and click Forgot Password? 2. Enter in your email address 3. Check your email for reset instructions Should you run into any issues, please contact Customer Service.
During the last step of online checkout we advise customers to please review their orders for accuracy because no changes can be made once the order has been placed.
Unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team picks and packs your order right away, and wraps all the orders together on pallets which are sealed for shipment regardless of when they actually ship. Please note that pre-orders are an exception. To cancel your pre-order, please contact Customer Service.
Unfortunately, orders cannot be modified. For customer security, shipments must be sent to the address selected by the cardholder during purchase.
With the impact that COVID-19 has had on shipping companies, please note that it may take longer than usual to receive your order. We will be sending you an e-mail with tracking information once your order has been shipped. Thank you for your patience and understanding.
We ship Monday through Friday, excluding holidays. To check on your domestic order or track it, click here. To track your international order, please click here if your order was placed before 7AM Pacific Time on 9/14. For international orders placed 7AM Pacific Time or after on 9/14, please click here.
Multiple item orders may ship from more than one location, so it's possible your items may be delivered at different times. For orders with multiple shipments, you will be charged for each shipment. The total charges will not exceed the original purchase total. Regardless of the number of shipments, a single order is charged only one shipping fee.
For domestic orders, we accept the following payment methods: Credit and Debit Cards (Must be issued in the U.S.), Klarna: ▪️ Visa ▪️ MasterCard ▪️ American Express ▪️ Discover
Affirm Apple Pay Afterpay Cash App (Orders can be returned in-store for store credit only) Klarna Pacsun Gift Cards and eGift Cards PayPal (Orders can be returned in-store for store credit only) Venmo (Orders can be returned in-store for store credit only) For help setting up your Venmo account for Pacsun.com purchases, please visit the Venmo Help Center.
For international orders, please click here.
Most customers are charged at the time package has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax. Multiple shipments may have multiple charges, but they will not exceed your original purchase total. Afterpay customers are charged a first installment at the time the order is placed. The three remaining installments are debited every two weeks.
Every payment method is initially authorized, not charged, when an online order is placed to be sure funds are available. This pending authorization will fall off your account automatically, usually within a couple of business days. Please contact your payment provider for more information.
Pacsun charges sales tax on online orders based on the tax laws of the state to which your order is shipped. All applicable state and local sales taxes appear on the final page of checkout after your shipping info has been provided.
We calculate tax on a daily basis according to your home state's individual product policy.
To find the closest Pacsun store, click here.
Purchases made 11/1 - 12/14 are eligible to return through 1/15. Purchases made outside of these dates will follow the standard Store Return & Exchange Policy.
Returns accompanied by an original receipt within 30 days of purchase will be refunded based on the original form of payment. Merchandise credit will be issued for: * Returns made after 30 days from the date of purchase * Returns of purchases made with a gift card or being returned with a gift receipt. We do not accept returns or exchanges without a receipt, invoice, or order confirmation. If you no longer have your receipt, but your order was associated with your Pacsun Rewards account, we may be able to look up your original purchase details at the store.
If an item available in-store has a lower price on Pacsun.com, the online price will be matched in-store. The item must be identical in style and color and currently available on Pacsun.com; "similar" items are not eligible for price matching. Online-exclusive offers and coupons cannot be applied in-store, and price matching is not available for any sites other than Pacsun.com, including third-party platforms like TikTok Shop. A one-time price adjustment is available within 10 days of purchase with the original receipt if the item goes on sale.
Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account. If your refund has not posted after 7 days, we can provide you with a reference number to give to your payment processor to expedite your refund. Please contact Customer Service and provide the information below so we can research your refund: ▪️ Return date (month/date/year) ▪️ Store # ▪️ Trans # ▪️ Total refund amount ▪️ Last four digits of credit or debit card used for return
If you discover that one of your purchases still has a sensor left on it, please bring it to one of our stores near you. Bring your original sales receipt and we will remove the sensor for you. If visiting a store is not an option, please contact Customer Service and be sure to provide a copy of your purchase receipt.
In-store, we accept the following payment methods:
Credit and Debit Cards issued in the U.S. and Canada
▪️ Visa
▪️ MasterCard
▪️ American Express
▪️ Discover
▪️ Afterpay ▪️ Klarna ($35 spend minimum is required, up to a maximum of $1,000) Pacsun Gift Cards, eGift Cards, and Store Credit We do not accept checks in-store. State and Local Taxes: Pacsun charges based on the tax laws of the state in which your purchase was made. Tax Holidays: Pacsun calculates tax based on your home state's individual product policy on a daily basis.
Promo codes are valid only on Pacsun.com and should be entered at checkout in order to receive a discount. Promo codes are not valid in stores, unless specified and accompanied by an in-store barcode.
Valid Pacsun coupons featuring a scannable in-store barcode may be presented at time of purchase to the store Associate, who will ensure the discount is applied to the transaction. In-store coupons are not valid online, unless specified and accompanied by an online promo code. All coupons have limited redemption dates and may also exclude certain brands or items. Please refer to the legal disclaimer on each coupon to see what is and is not included.
For a one-time price adjustment, just present your original receipt within 10 days of the original purchase. (Please see price match terms below). Price Match Refund Terms: No similar styles or "practically the same." The item you're price-matching must be currently available in the same style, size and color as the Pacsun.com item, and it must be found in a legit store in the United States. Price Match Refund is not eligible for items found through auction sites or paid membership clubs. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference. Offer is ONLY valid for 10 days after purchase. Fear of God Essentials and PS Reserve are not eligible for Price Match.
If the transaction on your account is pending please see Pending, below. If the transaction has been processed as a charge, please see Charge, below.
When you make a purchase with your Debit or Credit Card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect. These holds have an automatic expiration date of 3-5 business days, depending on bank policy. These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.
If the transaction(s) on your account have been processed and submitted as a "charge", please contact Customer Service and provide the necessary information below: ▪️ Full name and telephone number ▪️ Email ▪️ Purchase date ▪️ Total purchase amount ▪️ Last four digits of credit or debit card used for purchase
Lost, stolen, or damaged gift cards may be canceled and replaced with a new Gift Card upon proof of purchase, as required by Pacsun, and in the amount of balance remaining when canceled or replaced. Pacsun is not responsible for lost or stolen Gift Cards, but we will try our best to get you a new one! Please contact Customer Service for assistance.
By purchasing a Pacsun Gift Card, you agree to the following terms and conditions. Please review carefully before purchasing. ▪️ Value can be added to a plastic Gift Card at any time. In-store only ▪️ eGift Cards and Gift Cards are redeemable for merchandise only ▪️ Gift Cards can be cashed out upon request; however, state law varies ▪️ Lost or stolen cards will be replaced upon presentation of proof of purchase if there is a balance remaining on the card ▪️ eGift Cards and Gift Cards can be used in-store and/or online ▪️ eGift Cards and Gift Cards do not expire ▪️ eGift Cards and Gift Cards are not available for resale without written permission from Pacsun ▪️ Unfortunately, neither Pacsun physical Gift Cards nor eGift Cards are available for purchase or redemption on international orders
Pacsun conveniently offers two options when ordering a gift card! You can send an eGift Card via email or a plastic Gift Card by mail. Click here to purchase online. Plastic Gift Cards may also be purchased in-store.
To check your gift card balance, please do one of the following: ▪️ Visit any Pacsun store ▪️ Call 800-560-7166. Be sure to have your Gift Card # and pin available ▪️ Click here. Be sure to have your Gift Card # and pin # available
For additional help content for international orders, please click here.
To change your country flag, please scroll to the bottom (footer) of our site.
For international trademark reasons, some of our brands are restricted from shipping to certain countries.
Please click here to review payment methods offered for international orders.
Please click the flag on the bottom (footer) of the website. A drop down will populate and allow you to select a country. If the country you're looking for is not available, we currently do not ship there.
Unfortunately, domestic free shipping or special shipping rates do not apply to international orders. However, we sometimes offer special shipping rates for international customers.
Most international orders will ship from the international hub in 2 business days. These 2 business days will be in addition to the transit times listed at checkout, and account for processing and transit time to our international shipping hub.
Once your order ships from the international hub, you'll receive a Shipment Confirmation email that includes information needed to track your order. To track your order, please click here.
You may return orders within 30 days of purchase. FOG (Fear of God) Essentials, PS Reserve, and Alliance Entertainment items are final sale and may not be returned or exchanged. This supersedes all other Pacsun return policies. To initiate an international return, please click here. Please do not return product any other way than through our return process or we will not be able to refund you. Please note that in most cases you are responsible for return shipping fees. Unfortunately, no exchanges can be made on international orders, so all returned merchandise will be refunded. The refund will be processed at the same exchange rate that was in effect at the time that you paid for your order. International orders have different invoices and follow a different path in their return to our company, so you cannot return an international purchase to a store.
To get the perfect fit for these items, it is best to take clothing measurements over your undergarments. Do not measure over your t-shirt and jeans.
If your measurements fall between two sizes, order the larger size or the smaller size based on the fit you are most comfortable wearing.
If you are familiar with the sizing of a particular brand, order the same size that you usually do. If you are not familiar with the sizing of a particular brand, then we recommend checking the Pacsun Size Guide to determine your perfect fit. Remember, sizing varies from brand to brand. For more information, please click the Size Guide on the items you're interested in purchasing.
Waist: Measure loosely around your natural waistline, the smallest part of your waist.
For swim tops, measure bust over fullest area.
For swim bottoms, measure natural waist at narrow area of middle torso and measure hips at 8-9" below natural waist. When you are between sizes, you may want to consider the bigger size for a comfortable fit.
For dresses and rompers, if you have two different measurements for top and bottom, (for example, your top measures small and your bottom measures medium), we suggest selecting the larger of the two sizes.
If you are familiar with the sizing of a particular brand, order the same size that you usually do. If you are not familiar with the sizing of a particular brand, then we recommend checking the Pacsun Size Guide to determine the perfect fit. Remember, sizing varies from brand to brand. For more information, please click the Size Guide on the items you're interested in purchasing.
All US sizes measured in inches.
All sizes measured in CM.
If you have already purchased an item online within the last 10 days and it is now marked down, we'll refund you the difference. Please provide us a link to the lower-priced item. The item must be the exact style and color you previously purchased. If you’re eligible for a price match, we’ll refund the original payment used on your order and notify you via email with your refund details. PS Reserve and Fear of God Essentials are not eligible for price match. Prices from social media channels such as Instagram, Facebook, TikTok, and others, are not price match eligible.
There may be one or more styles in your bag that are excluded from the promotion.
We’re sorry to see you go! To unsubscribe, open one of our promotional emails, scroll to the bottom, and click Unsubscribe. You will be directed to the Contact Preference Center where you can unsubscribe from our promotional offers.
By signing up for the Refer a Friend program, you can give your friends 20% off their first Pacsun order. When your friends make their first purchase, you get 20% off your next order.
Anyone can Refer a Friend. You do not need to be a current customer to refer.
Visit our Refer a Friend page and enter your friend(s) email address(es) in the form. Click submit.
No. You don’t need to be a customer to refer friends.
No. There is no limit on how many friends you can refer. The Referrer can send a one-time 15% off discount code to as many friends as they like. This code is valid for first time purchasers only on our website, http://www.pacsun.com.
The Referred Customer and the Referrer cannot be the same person. This means the Referred Customer and the Referrer cannot have the same email address.
Check your email for the referral link. Click the link and you will be directed to the Pacsun homepage and your referral code will pop-up. When you’re ready to make your purchase, copy the referral code and paste it in the Add A Promo Code section at checkout. Your referral code will apply the 20% discount to your cart.
Friends must be a new online customer purchasing from http://www.pacsun.com in order to be eligible for the 15% off discount. Friends must use the referral code for their first purchase for it to count as a qualified referral. Any additional or repeat purchases made by a Referred Customer are not eligible for the referral discount. The Referred Customer and the Referrer cannot be the same person. The Referred Customer and the Referrer cannot be the same person. This means the Referred Customer and the Referrer cannot have the same email address.
In order to earn your 20% off referral offer as a Referrer, the Referred Customer must complete an online order. After the Referred Customer completes their order, the initial Referrer will receive their one-time code via email within 48 hours after the Referred Friend’s qualified purchase.
For you to earn your 20% off as a Referred Customer, you cannot be a returning online customer. A returning online customer is one who has already made a prior purchase at http://www.pacsun.com.
No.
Offer codes are valid within 30 days of receipt.
Brand exclusions may apply. Offer is valid on select styles. Offer cannot be stacked with other promotions. Refer a Friend purchases and redemptions are only valid in locations where Pacsun currently ships. Offer is subject to change.
No. Offers are only valid for online purchases and currently cannot be used in-store.
Right to Cancel Program or Change Terms. Pacsun reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time. For more information regarding our Refer-a-Friend program, see our Terms of Use.
24/7 Digital Chat Support lives on nearly all pages of our website. To get started, please click the chat box icon on the lower right-hand corner. If you need to speak with an agent, our Digital Chat Support can connect you during our business hours of Monday-Friday from 9AM to 5PM PST. To email us, click here. To call us, please dial 877-372-2786 during our business hours of Monday-Friday from 9AM to 1PM PST. For inquiries by mail, please address to: Pacsun Customer Service 3450 E Miraloma Ave Anaheim, CA 92806
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments. If you’ve found a malfunction or have ideas for improvement, please contact Customer Service.
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please contact Customer Service.
We’ve updated our Terms of Use and Privacy and Cookie Policy. These updates apply to everyone who uses our Services (as defined in the Terms of Use). We recommend that you review both documents carefully. If you continue to use our Services, you do so under the new Terms and Policy.