Member Rewards More Information

Information on member rewards
  • Can I earn points at PacSun stores?
  • No, the PacSun Member Rewards Program is available online only. Points for making a purchase must be made online at pacsun.com.

  • What are Tasks?
  • Tasks are another way to earn points apart from the standard list of Points. Tasks change regularly and can require the completion of one step or multiple steps. Click on the TASK tab at the top of the page.

  • What are Levels?
  • Levels indicate your status in the PacSun Member Rewards program and provide access to special rewards. For example, when you reach 25,000 points, you move to the Bronze level. As you earn more points, you move up to higher premium levels.

  • How can I change my avatar?
  • Just connect to FB and you should see your FB avatar.

  • How do I redeem my points for a reward?
  • At the top left of every page on our site, there will be a Rewards tab that will take you to the page with all the rewards. Click on a Reward image and then click on the REDEEM button. You will get a form to redeem that reward. If you have enough redeemable points for the reward, just follow the instructions. When the redemption is complete, your points will be deducted and you will get a reward confirmation email. You can also find the list of rewards on your Account Page just by clicking on your avatar in the top bar on the site.

  • Do I have to pay for shipping when I redeem a reward?
  • There is no charge for shipping to addresses in the United States and its territories or to APO/FPO addresses for most rewards. PacSun reserves the right to charge for shipping in its sole discretion.

  • Can I return my reward?
  • No.

  • Can I transfer points or rewards to another member?
  • No, you cannot transfer (or sell) points or redeemed rewards to anyone else in the program.

  • Is the Member Rewards Program available internationally?
  • No. At this time, the Program is only available to legal residents of the United States and its territories.

  • Who can I contact if I still have questions?
  • If you have any questions, please contact our Customer Service team at www.pacsun.com/contactus.