Store Info

Return Policy
We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase.
You have 60 days to return any items that were purchased with the original receipt, excluding Pierced Body Jewelry and Final Sale Items.
All items returned within 60 days with the original receipt will be refunded based on the original form of payment. Any items returned after 60 days or more after purchase date will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.
Returns without a receipt will either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item. If you purchased your return at a PacSun store, simply return it to your local PacSun store, for your refund/ exchange. If you purchased online, you can mail it back to our return center using our self-addressed label.
Merchandise purchased at a PacSun store can only be returned to one of our PacSun stores.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO item(s) that were charged at $0.00 will not be refunded. Qualifying item Refund/Exchange requests will be processed referencing the dollar value originally charged.
Refunds & Exchanges
Exchanges that do not have the tags attached can only be exchanged for the current selling price or the returned item.
Please allow 10-14 business days to process your return. Your refund will be processed based on how you purchased your original items. Credit Card orders will see the credit on the card's next statement. Online Gift Certificate or Gift Card refunds will see the refund placed back on the original Gift Certificate or Gift Card.
If you paid by check, a cash refund will be issued after 7 days from the time of the original purchase date.
All items returned within 60 days with the original receipt will be refunded based on the original form of payment. Any items returned after 60 days or more after purchase date will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.
Returns without a receipt will either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item.
Merchandise purchased at any PacSun store may only be exchanged to one of our PacSun stores.
Exchanges that do not have the tags attached can only be exchanged for the current selling price or the returned item.
Gift Receipt
Gift receipts are not considered original sales receipts.
Exchange Receipt
Exchange receipts are not considered original sales receipts.
Original Receipt
Returns without a receipt will either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item. The Fair Credit Billing Act was passed by Congress in 1975. This Act prohibits your bank or credit card processor from holding you liable for more than $50 on fraudulent charges made to your credit card. If you are held liable for this charge, PacSun.com will reimburse you the $50.
Transaction Number
To locate the transaction number you must have your original sales receipt. The transaction number is located in the top right hand corner of your receipt. 
Promo Code
Upon checkout, promo codes should be provided to the store associate and they will ensure that it is applied to your transaction. 
Price Match
For a one-time price adjustment, just present your original receipt within 10 days of the original purchase. (Please see price match terms below)
Price Match Refund Terms: No similar styles or "practically the same." The item you're price matching must be currently available in the same style, size and color as the PacSun.com item, and it must be found in a legit store in the United States. Price Match Refund is not eligible for items found through auction sites or paid membership clubs. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference. Offer is ONLY valid for 10 days after purchase. 
Pending Transactions
When you make a purchase with your Debit or Credit Card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect. These holds have an automatic expiration date of 3-5 business days, depending on bank policy. These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.
Sales Tax
State and Local Taxes: PacSun charges sales tax based on the tax laws of the state your purchase is made.
Tax Holidays: We calculate tax based on your home state's individual product policy on a daily basis.
Gift Card
PacSun Gift Card Balance Inquiry: To check your balance visit any PacSun store, call 1-800-560-7166 or click here. Have your 19-digit Gift Card number and 4-digit PIN located on the back of the Gift Card to view your balance.
By purchasing a PacSun Gift Card, you agree to the following terms and conditions. Please review carefully before purchasing
Online Gift Certificates
Send an instantly redeemable online gift certificate! It's delivered fast to your friend or family member's email address, along with any personal message you include. Online Gift Certificates may only be redeemed online. Click here to send an Online Gift Certificate.
By purchasing a PacSun Online Gift Certificate, you agree to the following terms and conditions. Please review carefully before purchasing.
Once you have completed your PacSun Online Gift Certificate purchase, the details cannot be updated online. Please verify that the recipient's email address is accurate and valid before purchasing.