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Returns & Exchanges

Return Policy
We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO item(s) that were charged at $0.00 will not be refunded. Qualifying item Refund/Exchange requests will be processed referencing the dollar value originally charged.
Return Options
Choose from 3 different options to return merchandise purchased from PacSun.com:
Option 1
Smart Label:
  • Complete the Return/Exchange Section on the pacing slip from your order.
  • Enclose the return / exchange section in your return package.
  • Remove or cover any previous labels, barcodes or tape on the exterior of the package being used.
  • Bring your package to any authorized U.S. Postal Service facility (at home, work, or a Post Office).
  • You pay nothing upfront. $5.95 will be deducted from your refund / exchange.
    Don't have a return label? Don't worry, just click Create a Return Label and follow the same easy steps! Make sure to write down the return number for future tracking. If you have more than one package, you will need to create and pay for an additional label. Each label is unique and can only be used once.
    Track your return package: Just click on Track a Smart Return Label to track your return/exchange package. Please have the return number ready. The return number is located on the front of the packing slip included with your order. If you created a return label, please enter the complete tracking number provided. If you've already attempted to track your package and continue to have questions or concerns regarding your shipment, please contact us.
    Option 2: Return to a PacSun Store. Bring the return item along with the packing slip and credit card used for payment to any PacSun store. Amazon and PayPal orders may not be returned to a PacSun store.
    Option 3: Return on your own. Ship return item(s) to the address listed below. Upon receipt we will process your return. Shipping fees are non- refundable. We recommend insuring your package.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    AMAZON, PAYPAL & V.me RETURNS
    Amazon, Paypal & V.me purchases cannot be returned to your local PacSun store. Mail your items to the address below.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    From the day you shipped your return package to us, please allow 10-14 business days to process your return. Your refund will be processed via the Payment Method on your original order.
    Exchanges
    There are two ways to exchange merchandise purchased from PacSun.com:
    Phone: Call 1-877-372-2786 and place an order for the item you need to exchange the original for. We will then refund your account when we receive the original item.
    Mail: Please review the return options above to learn how to ship items you would like to exchange. For exchanges, your credit card statement will reflect a credit for the returned item(s) and a charge for the new item(s). If your item is out of stock we will refund the returned item(s).
    Body Jewelry & Swimwear
    PacSun will not accept body jewelry returns or exchanges. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you.
    PacSun will only accept swimwear returns/exchanges that has not been worn and with the original tags attached.
    Domestic Delivery Method: Must Order By:
    Standard Mon. Dec. 15th 1:30PM PT
    *AK, HI must order by Fri. Dec. 5th 1:30PM PT
    Express Wed. Dec. 17th by 1:30PM PT
    *AK, HI must order by Fri. Dec. 12th by 1:30PM PT
    Free Ship To Store Thurs. Dec. 18th 8:30AM PT
    Gift Cards - USPS First Class Fri. Dec. 19th 8:30AM PT
    2nd Day Mon. Dec. 22nd 10:30AM PT
    *AK, HI must order by Fri. Dec. 19th by 10:30AM PT
    Overnight Tue. Dec. 23rd 10:30AM PT
    *AK, HI must order by Fri. Dec. 19th by 10:30AM PT

    *Please note: Military APO/FPO and Puerto Rico orders only ship with Standard Shipping. The order cutoff for Military APO/FPO addresses is Wednesday Dec. 3rd by 1:30PM PT. The order cutoff for Puerto Rico addresses is Friday Dec. 5th by 1:30PM PT.

    Country: Delivery Method: Must order by:
    Australia
    1. DHL Express
    2. Globegistics Standard
    1. December 12
    2. Novemeber 26
    Austria
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 5
    Belgium
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 5
    Brazil
    DHL Express
    December 12
    Bulgaria
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Canada
    1. DHL Express
    2. Canada Post
    1. December 16
    2. December 9
    Chile
    1. DHL Express
    2. DHL Economy
    1. December 16
    2. December 11
    China
    DHL Express
    December 12
    Cyprus
    1. DHL Express
    2. DHL Economy
    1. December 11
    2. December 9
    Czech Republic
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Denmark
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 4
    Estonia
    DHL Express
    December 15
    Finland
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    France
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 4
    Germany
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 5
    Greece
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Hong Kong
    1. DHL Express
    2. Yamato TA-Q-BIN
    1. December 15
    2. December 11
    Hungary
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    India
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 10
    Indonesia
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 10
    Ireland
    1. DHL Express
    2. Aramex
    1. December 15
    2. December 9
    Italy
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. November 28
    Japan
    1. DHL Express
    2. Yamato TA-Q-BIN
    1. December 16
    2. December 10
    Latvia
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Lithuania
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 11
    Luxembourg
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Malta
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 10
    Mexico
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 10
    Monaco
    DHL Express
    December 15
    Netherlands
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 5
    New Zealand
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 10
    Norway
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Poland
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Portugal
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Romania
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 10
    Russia
    SPSR
    November 28
    Saudi Arabia
    1. DHL Express
    2. Aramex
    1. December 15
    2. December 5
    Singapore
    1. DHL Express
    2. Yamato TA-Q-BIN
    1. December 12
    2. December 9
    Slovakia
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Slovenia
    DHL Express
    December 15
    South Korea
    (Korea, Republic of)
    1. DHL Express
    2. Yamato TA-Q-BIN
    1. December 12
    2. December 9
    Spain
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 4
    Sweden
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Taiwan
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    Turkey
    1. DHL Express
    2. DHL Economy
    1. December 15
    2. December 11
    United Arab
    Emirates
    1. DHL Express
    2. Aramex
    1. December 15
    2. December 5
    United Kingdom
    1. DHL Express
    2. Globegistics Standard
    1. December 15
    2. December 5

    Please note: The order must be placed by 8:30AM PT.