Returns & Exchanges

Return Policy
We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO item(s) that were charged at $0.00 will not be refunded. Qualifying item Refund/Exchange requests will be processed referencing the dollar value originally charged.
Return Options
Choose from 3 different options to return merchandise purchased from PacSun.com:
Option 1
Smart Label:
  • Complete the Return/Exchange Section on the pacing slip from your order.
  • Enclose the return / exchange section in your return package.
  • Remove or cover any previous labels, barcodes or tape on the exterior of the package being used.
  • Bring your package to any authorized U.S. Postal Service facility (at home, work, or a Post Office).
  • You pay nothing upfront. $5.95 will be deducted from your refund / exchange.
    Don't have a return label? Don't worry, just click Create a Return Label and follow the same easy steps! Make sure to write down the return number for future tracking. If you have more than one package, you will need to create and pay for an additional label. Each label is unique and can only be used once.
    Track your return package: Just click on Track a Smart Return Label to track your return/exchange package. Please have the return number ready. The return number is located on the front of the packing slip included with your order. If you created a return label, please enter the complete tracking number provided. If you've already attempted to track your package and continue to have questions or concerns regarding your shipment, please contact us.
    Option 2: Return to a PacSun Store. Bring the return item along with the packing slip and credit card used for payment to any PacSun store. Amazon and PayPal orders may not be returned to a PacSun store.
    Option 3: Return on your own. Ship return item(s) to the address listed below. Upon receipt we will process your return. Shipping fees are non- refundable. We recommend insuring your package.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    AMAZON & PAYPAL RETURNS
    Amazon & Paypal purchases cannot be returned to your local PacSun store. Mail your items to the address below.
    PacSun Returns Dept.
    21800 West 167th Street
    Olathe, KS 66062
    From the day you shipped your return package to us, please allow 10-14 business days to process your return. Your refund will be processed via the Payment Method on your original order.
    Exchanges
    There are two ways to exchange merchandise purchased from PacSun.com:
    Phone: Call 1-877-372-2786 and place an order for the item you need to exchange the original for. We will then refund your account when we receive the original item.
    Mail: Please review the return options above to learn how to ship items you would like to exchange. For exchanges, your credit card statement will reflect a credit for the returned item(s) and a charge for the new item(s). If your item is out of stock we will refund the returned item(s).
    Body Jewelry & Swimwear
    PacSun will not accept body jewelry returns or exchanges. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you.
    PacSun will only accept swimwear returns/exchanges that has not been worn and with the original tags attached.
    Green Monday Starts Early // ONLINE ONLY
    Extra 20% off* with Code: GREEN20 Details

    Start your Monday Early // Online Only

    EXTRA 20% off*
    On all orders
    Code: GREEN20

    Shop Mens      Shop Womens

    *Enter code at checkout. Valid on select styles. Not valid on select brands. Savings not applicable to taxes. Offer subject to change.

    Domestic Delivery Method: Must Order By:
    Standard Wed. Dec. 14th by 1:30PM PT
    *AK, HI Tue. Dec. 6th by 1:30PM PT
    Express Fri. Dec. 16th by 1:30PM PT
    *AK, HI Tue. Dec. 13th by 1:30PM PT
    2nd Day Wed. Dec. 21st 9:30AM PT
    *AK, HI Tue. Dec. 20th by 9:30AM PT
    Overnight Thu. Dec. 22nd 9:30AM PT
    *AK, HI Wed. Dec. 21st by 9:30AM PT

    *Please note: Military APO/FPO and Puerto Rico orders only ship with Standard Shipping. The order cutoff for Military APO/FPO addresses is Wednesday, Nov. 30th by 1:30PM PT. The order cutoff for Puerto Rico addresses is Tuesday, Dec. 6th by 1:30PM PT.

    Please note: The order must be placed by 9:30AM PT

    Country: Delivery Method: Must order by:
    Australia
    1. DHL Express
    2. Standard
    1. December 12
    2. November 28
    Austria
    1. DHL Express
    2. Standard
    1. December 13
    2. December 5
    Belgium
    1. DHL Express
    2. Standard
    1. December 13
    2. December 5
    Brazil
    DHL Express
    December 12
    Bulgaria
    1. DHL Express
    2. Aramex
    1. December 13
    2. December 1
    Canada
    1. DHL Express
    2. Canada Post
    1. December 14
    2. December 7
    Chile
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    China
    1. DHL Express
    2. SF Express
    1. December 12
    2. December 5
    Cyprus
    1. DHL Express
    2. DHL Economy
    1. December 9
    2. December 7
    Czech Republic
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Denmark
    1. DHL Express
    2. Standard
    1. December 13
    2. December 2
    Estonia
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Finland
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    France
    1. DHL Express
    2. Standard
    1. December 13
    2. December 2
    Germany
    1. DHL Express
    2. Standard
    1. December 13
    2. December 5
    Greece
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    Hong Kong
    1. DHL Express
    2. SF Express
    1. December 13
    2. December 5
    Hungary
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    India
    1. DHL Express
    2. Aramex
    1. December 12
    2. December 1
    Indonesia
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 8
    Ireland
    1. DHL Express
    2. Aramex
    1. December 13
    2. December 5
    Italy
    1. DHL Express
    2. Standard
    1. December 13
    2. November 28
    Japan
    1. DHL Express
    2. Yamato TA-Q-BIN
    1. December 13
    2. December 7
    Latvia
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Lithuania
    1. DHL Express
    2. Standard
    1. December 12
    2. December 1
    Luxembourg
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Malta
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 8
    Mexico
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    Monaco
    DHL Express
    December 13
    Netherlands
    1. DHL Express
    2. Standard
    1. December 13
    2. December 5
    New Zealand
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 8
    Norway
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    Poland
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Portugal
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    Romania
    1. DHL Express
    2. DHL Economy
    1. December 12
    2. December 8
    Russian Federation
    SPSR Express
    November 28
    Saudi Arabia
    1. DHL Express
    2. Aramex
    1. December 13
    2. December 5
    Singapore
    1. DHL Express
    2. Aramex
    1. December 12
    2. December 5
    Slovakia
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    Slovenia
    1. DHL Express
    2. Standard
    1. December 13
    2. December 1
    South Korea (Korea, Republic of)
    1. DHL Express
    2. Wex 24 via Korea Post
    1. December 12
    2. December 6
    Spain
    1. DHL Express
    2. Standard
    1. December 13
    2. December 2
    Sweden
    1. DHL Express
    2. DHL Economy
    1. December 13
    2. December 9
    Taiwan
    1. DHL Express
    2. SF Express
    1. December 13
    2. December 5
    Turkey
    1. DHL Express
    2. Aramex
    1. December 13
    2. November 30
    United Arab Emirates
    1. DHL Express
    2. Aramex
    1. December 13
    2. December 5
    United Kingdom
    1. DHL Express
    2. Standard
    1. December 13
    2. December 5

    Please note: The order must be placed by 9:30AM PT