(Last updated February 4, 2016)
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on the Site and/or the App. Your continued use of the Services following any changes to this policy will constitute your acceptance of such changes.
INFORMATION WE RECEIVE ABOUT YOU
We receive information about you when you visit and/or use our Services, including certain personal information about you and certain non-personal information about you. In some cases, we may request that you provide some of the information identified below in order to obtain access certain services that we provide. If you choose not to provide the information we request, you may be unable to access these Services. Our affiliates or certain other third parties also receive certain information about you when you when you use or access the PacSun Services, including the information described below.
We receive certain information about you when you visit and/or use our Services, including personal information, which is information that can be used to personally identify you. This information may be obtained directly by PacSun or through any of its third party partners, and includes but is not limited to your first name, last name, birthdate, gender, billing address(es), shipping address(es), e-mail address(es), telephone number(s), payment information (including but not limited to credit card, debit card, gift card, rewards program, or coupon code information), location information (including but not limited to continent, providers, country, region, zip code, city, store vicinity, and others), order and purchase history, search queries, product and service preferences, account preferences, status, and information (including but not limited to username(s), password(s), and settings, and others), contact lists, and others.
We also automatically collect certain non-personal information about your visit to the PacSun Services, including the device(s) you use to access our Services. Non-personal information is data in a form that does not, on its own, permit direct association with you, and includes but is not limited to technical information about how you access the Services, including but not limited to browser information, operating system, device information, unique device identifiers, IP address, referring site/application, App version, visit metrics, action metrics, page view metrics, search metrics, and others.
HOW WE USE THE INFORMATION WE RECEIVE ABOUT YOU
We use and store the information that we receive about you, including your personal information, to necessary to conduct our business and to provide you and other users with the best possible products and services. As some examples, we use and store your information to fulfill orders, to provide you with suggestions and information in which you may be interested (including but not limited to offers related to your purchases through the Services and/or in-store), to measure or understand effectiveness of advertisements you and others see (including but not limited to serving you targeted advertisements), to protect the integrity and operation the Services, and for internal operations, including troubleshooting, data analysis, testing, research and service improvement.
We may collect, use, transfer, and disclose non-personal information for any purpose, including but not limited to providing it to third parties for marketing, advertising, analytics, or other uses.
We store your information for as long as is necessary to conduct our business and to provide the best possible products and services to you, including for the uses described above.
HOW WE PROTECT YOUR INFORMATION
Protecting your information is important to us. We use industry standard technology to protect the security of your information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your information, we cannot ensure or warrant the security of any information transmitted to us. You agree that PacSun and our affiliates will have no liability for disclosure of your personal information due to errors in transmission or unauthorized acts of third parties.
When you place an order with PacSun, we ask you to provide Payment Method, Credit Card Account Number and Expiration Date (if applicable), Name (as it appears on credit card), "Bill To" Address (as it appears on your credit card statement), "Ship To" Address (if different from billing address), Daytime Phone Number, Email Address.
This information is necessary to process your order, and we assure you that your information, including your personal information, is transmitted over the most secure servers available. By making a purchase via the Services, you consent to our providing your information, including your personal information, to third parties as is necessary to process the requested transaction, including but not limited to third parties included credit card processors and banks. We further guarantee you will only pay for authorized items that you have ordered.
You will have the option of saving certain information, including your personal information, in our system for your convenience with respect to future purchases. The information is stored in the form of a "cookie" in your computer. Even though you need cookies to be enabled to make an online purchase, it is not necessary to save information via cookies if you choose not to.
PacSun collaborates with government agencies and security organizations to prevent fraud and fraudulent use of your information, including your personal information. During fraud prevention investigations, we may share information, including your personal information, with the agencies that assist us, as permitted and required by US law. Usage is strictly assigned to assist and prevent fraud investigations.
By registering an account with PacSun, your checkout will be quicker and more efficient, with easy access to your order history, shipping preferences, wish lists, and special offers. If you're not comfortable shopping online and wish to phone in your order, you are welcome to do so.
ELECTRONIC AND CATALOG SUBSCRIPTIONS
If you sign up for our electronic and catalog subscriptions, you'll be the first to hear about up-coming sales, online exclusive discounts, contests and more. For example, you can sign up to receive our PacSun email newsletter, outlet emails, and our seasonal catalog during check-out and in various locations of the Services.
You'll always be able to unsubscribe from these electronic and catalog subscriptions, and we have a Contact Preference Center where you can manage these subscriptions so you only get what you're interested in. For more information, please visit your Contact Preference Center or contact us.
ONLINE CONTESTS AND SWEEPSTAKES
We're always throwing down new, fun online contests and sweepstakes at PacSun. Enter, you could win!
Most sweepstakes and contests are open to U.S. residents 13 years and older. If you are under the age of majority in your state, make sure you get your parent's permission before entering any personal info.
To enter a given sweepstakes or contest, you may need to provide certain information to us, including personal information. If you are one of our winners, we'll use this information to contact you. Contest sponsors may utilize your info based on which opt-in(s) you have selected on the sweepstakes or contest entry pages.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookies are data files saved to your computer's hard drive when you visit a site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available.
We use session and persistent cookies, either directly or through a third party partner, as well as along other tracking technologies (including but not limited to pixel tags and web beacons) to collect information about you in order to conduct our business and to provide you with the best possible services and products. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
DISCLOSURE TO THIRD PARTIES
PacSun relies on third-party vendors and service providers to provide support and assistance for our Services and products. We may share your personal information with such third parties in order to help us conduct our business and to provide you with the best possible products and services. We may contract with various third-party service providers in furtherance of this goal, including but not limited to payment processors, website hosting partners, banks, cookie providers, and others. We also work with third party advertising, marketing and analytics partners to serve ads on this or other sites, using information collected through the use of industry standard technologies such as cookies and pixel tags. These third parties may receive information about you over time and across different websites when you use or visit the PacSun Services.
We may collect, use, transfer, and disclose non-personal information for any purpose, including providing it to other parties for marketing, advertising, or other uses.
The Services are not directed to persons under age 13. Users must be at least 13 years of age to access, use, or register for the Services. We do not knowingly collect, use, or disclose personal information from persons under age 13 without verifiable parental consent. If we learn that we have collected the personal information of a user under the age of 13, without first receiving verifiable parental consent, we will take steps to delete the information as soon as possible.
If you are a parent and you think we have inadvertently collected personal information from your child who is under 13, you may contact us to request that we delete his or her information from our records.
If you are a child who is under 18, and would like more information on how you can delete comments or other content that you have posted on the Services, you may contact us to request instructions on how to delete this content from the Services.
DO NOT TRACK
OPTING-OUT, REMOVING, OR MODIFYING YOUR INFORMATION
We offer several ways for you to update your information that is obtained and stored by PacSun, including options to change your account preferences, remove your email from e-mail updates, and others.
- To modify your account information, please let us know by modifying your preferences in the "My Account" section.
- To unsubscribe from electronic updates, please visit your Contact Preference Center, where you can manage your subscriptions so you only get what you're interested in.
- You may also contact us.
Please note that due to email production schedules, you may receive emails that are already in production. We may also maintain information about an individual sales transaction in order to service that transaction and for record keeping.