How do I ship internationally?
When you visit PacSun.com, your IP address will automatically change our site to international settings specific to your country. Your country’s flag will appear at the top of every page and our product prices will change from US dollars to your country’s currency.
You can manually change which country you want the order to go to by clicking on the flag at the top of the page and selecting a different flag. You can also change the currency that you want to pay with by selecting the currency denomination to the right of the flag at the top of the page. The payment currency and the destination do not have to be the same country.
How much does it cost to ship to my country?
Please check the shipping table to calculate shipping costs to your country.
What payment options do you accept from international customers?
We accept Visa, MasterCard, Amex and PayPal. You do not need a U.S. credit card. When you place your order, you will be able to choose which national currency you want to pay with. Your payment will be processed at the exchange rate in effect at the time that you placed your order. Any future refunds will be processed at the same exchange rate.
What about taxes, fees, tariffs, and customs?
All taxes, fees, and duties are included in your order price.
If you return product there will be an additional US Customs fee which will be deducted from your refund.
How long does it take to ship to my country?
Please check the shipping table for estimated shipping times to your destination. Please add two additional days for our team to verify your order, process your payment information, and package your items for shipment.
Can I order from my country for delivery to a US address?
Yes, you can place an order to a US shipping address by clicking the American flag at the top of any page and completing checkout as usual. This is considered a domestic order and not an international order. It is subject to the same rules regarding payment methods and shipping times as regular domestic orders. For information, please see our domestic customer service help page.
How do I track my international order?
Once your purchase is on its way, you'll receive a "Shipment Confirmation" email that includes your new order number. To check on your order status, please visit our international order status page. Please remember that PacSun is not responsible for delays caused by weather, natural or man-made disasters, or situations that are the responsibility of the shipper.
Can I use a freight forwarder?
Yes, you can use a freight forwarder, such as MyUS.com. If you use a freight forwarder, your order will be shipping to a US shipping address and so your order is considered a domestic order, not international. For information, please see our domestic customer service help page.
Please note that once a shipment has been delivered to the domestic freight forwarder address, the order is considered to be complete. Any further shipment of your order beyond the US, or any returns back from outside of the US, is the responsibility of you and your freight forwarder.
Your freight forwarder will charge you additional fees to ship your order the rest of the way from the United States to your country. They will work with you to prepare customs paperwork and fees.
Do you ship to military addresses?
Yes. Orders shipping to APO or FPO addresses are considered domestic, not international, and are subject to the same domestic payment methods and shipping schedule. You can place your military order via our regular US site, by clicking on the national flag at the top of any page and selecting the United States flag. And we at PacSun.com thank you for your service.
Do you price-match international orders?
Unfortunately, we do not offer price-matching for international orders. This is because certain factors outside of our control, such as additional shipping charges or payment method refunds, may affect your price match request.
Do international orders qualify for free shipping or special shipping offers?
Unfortunately, regular domestic free shipping or special shipping rates cannot be applied to international orders. However, sometimes we will offer special shipping rates only to our international customers.
Are any of your brands restricted from shipping to my country?
Yes, for international trademark reasons, some of our brands are restricted from shipping to certain countries, including Nike, Volcom, Adidas, Burton, Enjoi and Crooks Castles. Please contact Customer Service with any questions.
Do you ship gift cards internationally?
Unfortunately, neither PacSun physical Gift Cards nor E-Gift Cards are available for purchase or for redemption on international orders.
Do you accept international returns?
Yes. PacSun.com has an industry-leading 60-day return policy.
Please note that in most cases you are responsible for return shipping fees. Unfortunately, no exchanges can be made on international orders, so all returned merchandise will be refunded instead of replaced. The refund will be processed at the same exchange rate that was in effect at the time that you paid for your order. Your refund will include any customs, tariffs, and taxes that you paid on your original order. But please note that you will be charged a new US Customs fee for the product to be returned to the US.
For return instructions please contact Customer Service. Please do not return product any other way than through our returns process or we will not be able to refund you.
Can I return my international order to one of your stores?
International orders have different packing slips and follow a different path in their return to our company. In order for you to be refunded promptly and correctly, we ask that you please do not return international orders to one of our PacSun stores.
Canada, Puerto Rico, and US Territories
Are orders to Canada, Puerto Rico, and other US Territories considered international?
Orders going to Puerto Rico are not considered to be international. We ship domestically to the fifty United States including Alaska and Hawaii, to the District of Columbia, and to Puerto Rico. Orders to these places are considered regular domestic orders. For information, please see our domestic customer service help page.
Orders going to Other US Territories such as Guam, American Samoa, and the US Virgin Islands are considered to be international.
Orders going to Canada are also considered to be international.
Ship to 48 countries directly
PacSun.com is able to ship internationally to the following destinations. Please note the expected shipment times and add two days for us to pick and pack your merchandise before your shipment leaves the United States.
|Country||Shipper||Shipping Time||Shipping Cost|
|Canada||DHL Express||1-3 business days||Varies depending on weight. Free over CAD 100.|
|Canada Post Expedited Parcel||3-12 business days|
|United Kingdom||DHL Express||2-4 business days||Varies depending on weight. Free over GBP 100.|
|DHL Global Mail||4-7 business days|
|Australia||DHL Express||3-5 business days||Varies depending on weight. Free over AUD 150.|
|Country||Shipper||Shipping Time||Shipping Cost|
|Austria||DHL Express||2-4 business days||EUR 19.95|
|Belgium||DHL Express||2-4 business days||EUR 19.95|
|Brazil||DHL Express||3-5 business days||BRL 49.95|
|Bulgaria||DHL Express||2-4 business days||EUR 19.95|
|Chile||DHL Economy||4-6 business days||CPL 15000|
|China||DHL Express||3-5 business days||USD 24.95|
|Cyprus||DHL Express||4-6 business days||EUR 19.95|
|Czech Republic||DHL Express||2-4 business days||EUR 19.95|
|Denmark||DHL Express||2-4 business days||EUR 19.95|
|Estonia||DHL Express||2-4 business days||EUR 19.95|
|Finland||DHL Express||2-4 business days||EUR 19.95|
|France||DHL Express||2-4 business days||EUR 19.95|
|Germany||DHL Express||2-4 business days||EUR 19.95|
|Greece||DHL Express||2-4 business days||EUR 19.95|
|Hong Kong||DHL Express||2-4 business days||HKD 99.95|
|Yamato TA-Q-BIN||2-6 business days||HKD 99.95|
|Hungary||DHL Express||2-4 business days||EUR 19.95|
|India||DHL Express||3-5 business days||INR 999.95|
|Indonesia||DHL Express||3-5 business days||IDR 249,999.95|
|Ireland||DHL Express||2-4 business days||EUR 19.95|
|Italy||DHL Express||2-4 business days||EUR 19.95|
|Japan||DHL Express||2-4 business days||JPY 1,995|
|Yamato TA-Q-BIN||3-5 business days||JPY 1,995|
|Korea, South||DHL Express||3-5 business days||KRW 24,999.95|
|Latvia||DHL Express||2-4 business days||EUR 19.95|
|Lithuania||DHL Express||3-5 business days||EUR 19.95|
|Luxembourg||DHL Express||2-4 business days||EUR 19.95|
|Malta||DHL Express||3-5 business days||EUR 19.95|
|Mexico||DHL Express||2-4 business days||MXN 299.95|
|Monaco||DHL Express||2-4 business days||EUR 19.95|
|Netherlands||DHL Express||2-4 business days||EUR 19.95|
|New Zealand||DHL Express||3-5 business days||NZD 29.99|
|Norway||DHL Economy||4-6 business days||NOK 150|
|Poland||DHL Express||2-4 business days||EUR 19.95|
|Portugal||DHL Express||2-4 business days||EUR 19.95|
|Romania||DHL Express||3-5 business days||EUR 19.95|
|Russia||SPSR Express||10-15 business days||RUB 1000|
|Saudi Arabia||DHL Express||2-4 business days||SAR 99.95|
|Singapore||DHL Express||3-5 business days||SGD 29.95|
|Yamato TA-Q-BIN||3-6 business days||SGD 29.95|
|Slovakia||DHL Express||2-4 business days||EUR 19.95|
|Slovenia||DHL Express||2-4 business days||EUR 19.95|
|Spain||DHL Express||2-4 business days||EUR 19.95|
|Sweden||DHL Express||2-4 business days||EUR 19.95|
|Taiwan||DHL Express||2-4 business days||TWD 999|
|Turkey||DHL Express||2-4 business days||TRL 39.95|
|United Arab Emirates||DHL Express||2-4 business days||AED 99.95|