We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase.
You have 60 days to return any items that were purchased with the original receipt, excluding Pierced Body Jewelry and Final Sale Items.
- PacSun will not accept pierced body jewelry, this includes all earrings. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you.
- PacSun will only accept swim or underwear returns/exchanges that has not been worn. This policy assures our swim hasn't been tried on.
All items returned within 60 days with the original receipt will be refunded based on the original form of payment.
Any items returned after 60 days or more after purchase date will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.
Returns without a receipt will either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item.
If you purchased your return at a PacSun store, simply return it to your local PacSun store, for your refund/exchange. If you purchased online, you can mail it back to our return center using our self-addressed label.
Merchandise purchased at a PacSun store can only be returned to one of our PacSun stores.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO item(s) that were charged at $0.00 will not be refunded. Qualifying item Refund/Exchange requests will be processed referencing the dollar value originally charged.