Guaranteed on-Time Shipping

On-Time Shipping is our guarantee that your domestic order will be delivered on time based on the Shipping Options table below. If you do not receive your order within the selected shipping method time frame from the date your order is shipped, we will refund the full shipping cost.

Once your credit card is approved, your order will ship within 24 hours. Deliveries are made Monday through Friday (excluding holidays). Saturday delivery is not available.

After processing and shipping, if your domestic order is not delivered withing the specified delivery date as found on the shipping table, PacSun will refund the shipping cost.

The refund will be credited to the same method of payment that you used for the initial purchase.

  • The On-Time Delivery Guarantee does not apply to holiday peak period.
  • On orders that are Partially Shipped, the On-Time Shipping Guarantee is based on the first package delivered.
  • The On-Time Delivery Guarantee does not apply to shipments to Alaska, Hawaii, APO/FPO military adresses and orders shipping internationally.
  • The On-Time Delivery Guarantee will not apply to domestic orders held up by weather, natural disasters or man-made disasters, and situations caused by the shipper.
60-Day Return Policy

Have a return? No worries. We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 60 days from the purchase, and it's all good.

If you purchased your return at a PacSun store, simply return it to that store, or any PacSun store, for your refund/exchange. If you purchased online, you can mail it back to our return center using our self-addressed label, or return it at any PacSun store.

We can't refund your original shipping fees, but if we shipped you the wrong item or the item was damaged in transit, we'll refund all your shipping charges no problem. (Don't forget to save your packing slip as your receipt.)

Secure Shopping

Nodody's eyeballs are gonna see your personal info but us. We guarantee it. Our servers are secure and your personal information is private. And we always get proper authorization before we ever charge your card.

Shoe Shopping, Worry Free*

Shopping for new shoes? Worried they won’t fit? Shop PacSun’s new shoe fashions, pick your favorites, and return them for free if they don’t fit. Just attach the return label at the bottom of the packing slip and return the package to any authorized U.S. Postal Service facility.

  • Order must contain at least one pair of regular price shoes to qualify for free shipping.
  • The deadline to return shoes with free shipping is 60 days from purchase. After this, regular shipping charges apply.

*Free shipping on shoe orders will be shipped via FedEx Smart Post and will arrive via U.S. Postal Service. For tracking information, please see the Order Tracking section. Offer is subject to change.

So Many Ways To Ship

Whether you're short on time or cash, we've got ya covered. Simply choose from Standard, Express, 2nd Day, Next Day or our new Ship to Store option.

100% Price Protection

You won't pay more at See an item for a lower price on another site, or at another store? Bring it on. We price match. If you've already purchased an item that's now marked down, we'll refund you the difference. We'll even refund the difference if we lower the price on (just has to within 10 days after your purchase). Hey, you're happy, we're happy.